We encourage all customers and especially those renting a single dispenser, to make use of our prepaid payment option.
It works much like airtime for your mobile phone. Let me explain:
1. Simply deposit money into your 62 Waters prepaid account, for example R500. You would now have a credit of R500 into your account. Within 24 -48 hours we would have captured it into our accounting system and you will get an email with your new balance. Email will read: (Good day, your balance has been updated. Your current balance is R500.00. Thank you, 62 Waters)
2. You now get a water delivery for say worth R150. Within 24 -48 hours we would have captured it into our accounting system, and you will get the same email with the new balance; Email will read: (Good day, your balance has been updated. Your current balance is R350.00. Thank you, 62 Waters)
3. We have set a threshold of R100 onto the accounts. This means that if your balance in your account falls below R100, you will receive an email informing you to top-up so that you have adequate funds for future deliveries. Email will read: (Good day, your balance has reached the threshold. Please make a deposit to ensure delivery. Please reply how many water you need. Thank you,62 Waters)
4. If funds are not received in time and you go into a negative balance, for purpose of this example say –R100.00, you will get a message stating: (Good day, your prepaid water account has a negative balance of -R 100.00. Please make a deposit to avoid non delivery. Thank you, 62 Waters.)
The above process will repeat itself all the time and ensure that your account is always up to date and you will always get your deliveries on scheduled times.
You will receive a monthly statement that reflects all the transactions for the month through email